Delivery & Returns

Our garments are made to order unless specified, with a small selection available ready to ship. All orders are sent using tracked express delivery.

Made to order
Cut and crafted especially for you. Our current timeframe is 10 working days.
If you need your order sooner, email info@ellislabel.com and we'll do our best to help.

Ready to ship
In-stock garments are dispatched within 1–2 working days. View ready to ship pieces here.

New Zealand
- $8 | 1–2 working days

Australia
- $25 AUD | 2–3 working days

Complimentary shipping on orders over $400 within New Zealand & Australia

United States
- $30 USD | 3–5 working days

Canada
- $45 CAD | 3–5 working days

United Kingdom
- £25 | 3–5 working days

Europe
- €30 | 3–8 working days

Rest of the world
- $55 NZD Flat rate | 3–8 working days

Complimentary shipping on international orders over $600 NZD

Duties & taxes
International orders may incur customs duties or taxes upon arrival. These charges are set by your local customs authority and are the responsibility of the recipient.

Returns
As most pieces are made to order, we encourage thoughtful purchasing. We offer a 10-day return window from the date your order arrives.

All garments (excluding customised pieces) may be returned for an exchange, alternative size, or credit note.

- Returns must be unworn, in original condition with tags attached
- Additional shipping costs for exchanges are not covered
- We recommend using a tracked service, as we are not responsible for lost returns

Lost packages
Once your order has been handed to the courier, we are not liable for delays or loss in transit. We will assist in resolving any issues where possible.

Damages
If your item arrives damaged, please contact us within 7 days of delivery.

Please email us at info@ellislabel.com to query your order prior to your return.