Latest update: Holiday delivery
With current restrictions and the holiday season ahead, orders placed before the 3rd of Dec in New Zealand will be crafted and delivered to you for Christmas.

To avoid any late deliveries and disappointment, we encourage you to place your order as soon as possible.

We are unable to guarantee orders placed for made-to-order items after this date to be delivered before Christmas. Please be ensure your request will be safe with us and be dispatched in priority of order placement in January.

Items currently in-stock and ready to ship, are being dispatched on our overnight courier service in New Zealand until the 22nd of December.

Made to order
Every item is individually cut and sewn to support a mindful approach to garment making. All of our garments are crafted and delivered in an estimated timeframe of 3 weeks. 

Please allow an additional week if your order is custom made or purchased via promotion.

Some sizes in certain pieces are currently in-stock. View our ready to ship collection here.

New Zealand
Complimentary overnight delivery once your garment is complete.
Details of your shipment are e-mailed to you once your parcel is on the way.

Australia
$25NZ traced international post. Please allow 3-5 working days for delivery once your garment is complete.

Rest of the world
$35NZ traced international post. Please allow 14 working days for delivery once your garment is complete. 

Returns
As all of our items are made to order, we ask that your select your items carefully. We want to ensure that you are happy with your selections and provide a 7 day returns policy from the arrival of your new piece.

All garments excluding ones purchased on sale, promotion or custom-made can be returned for an exchange in style, size or a one year credit note.

Items must be in their original condition with tags and we reserve the right to refuse returns if signs of wear are visible or are outside of the specified date.

Please return your order using a traceable method as we are not responsible for any lost packages.

Damages
If your item arrives and appears to be damaged upon delivery, you must let us know immediately. Any damaged items past 7 days will not be accepted.

Please email us at info@ellislabel.com to query your order prior to your return.