Made to order
Our garments are individually hand crafted to support a mindful approach to consumption and garment making. Our current estimated timeframe for made to order items is 3 weeks. 

Please allow some additional time if your order is customised or purchased using a promotion.

Ready to ship
Some sizes in certain pieces are currently in-stock and ready to ship. View our ready to ship pieces here.

New Zealand
$5NZ express overnight post with tracking. Please allow 1-2 working days for delivery once your garment is complete. Details of your shipment are e-mailed to you once your parcel is on the way.

Australia
$25NZ international post with tracking. Please allow 3-5 working days for delivery once your garment is complete.

Rest of the world
$35NZ international post with tracking. Please allow 14 working days for delivery once your garment is complete. 

Returns
As all of our items are made to order, we ask that your select your items carefully. We want to ensure that you are happy with your selections and provide a 7 day returns policy from the arrival of your new piece.

All garments excluding ones purchased on sale, promotion or custom-made can be returned for an exchange in style, size or a one year credit note. Fees for shipping are unable to be returned.

Items must be in their original condition with tags and we reserve the right to refuse returns if signs of wear are visible or are outside of the specified date.

Please return your order using a traceable method as we are not responsible for any lost packages.

Damages
If your item arrives and appears to be damaged upon delivery, you must let us know immediately. Any damaged items past 7 days will not be accepted.

Please email us at info@ellislabel.com to query your order prior to your return.