Holiday delivery times
To receive your order before Christmas & holiday closures, please note the below timeframes for New Zealand & Australia.

Last day for made to order: 28 Nov
Last day for ready to ship: 19 Dec

Please note, orders may close in advance if we reach full capacity. All orders outside of this date are scheduled to be crafted and shipped in Jan 23' upon our return.

Made to order
When you purchase a garment from us that is not ready to ship, it is individually made to your order. Our current estimated timeframe for made to order items is 3 weeks. 

Please allow some additional time if your order is customised or purchased using a promotion.

Ready to ship
Some sizes in certain styles are currently in-stock and ready to ship. You can view our ready to ship pieces here.

New Zealand
$5NZ express overnight post. Please allow 1-2 working days for delivery once your garment is complete. Details of your shipment are e-mailed to you once your parcel is on the way.

Australia
$25NZ international post with DHL Express. Please allow 3-5 working days for delivery once your garment is complete.

Rest of the world
$35NZ international post with DHL Express. Please allow 14 working days for delivery once your garment is complete. 

Returns
With most our items being made to order, we ask that you please select your items carefully. We want to ensure that you are happy with your selections and provide a 7 day returns policy from the arrival of your new piece.

All garments excluding ones purchased on sale, promotion or custom-made can be returned for an exchange in style, size or credit note only. We are unable to cover additional costs for shipping.

Items must be in their original condition with tags and we reserve the right to refuse returns if signs of wear are visible or are outside of the specified date.

Please return your order using a traceable method as we are not responsible for any lost packages.

Damages
If your item arrives and appears to be damaged upon delivery, you must let us know immediately. Any damaged items past 7 days will not be accepted.

Please email us at info@ellislabel.com to query your order prior to your return.