*Covid-19 update
Our team based in Auckland are currently in Level 2. We are continuing to craft and dispatch all orders as timely as possible. Thank you for your patience. 

Delivery
All of our clothing is handmade to each order to support mindful ways of consumption. Your order is estimated to be delivered to you within 2-3 weeks of your purchase date. 

New Zealand
Complimentary overnight tracked delivery once your garment is complete.
Tracking details are e-mailed to you once your parcel is on the way.

Australia
$25nz tracked international post. 3-5 working days for delivery once your garment is complete.

Rest of the world
$40nz tracked international post. Up to 10 working days for delivery once your garment is complete.

Returns
We make it a priority that you are happy with your purchase and provide a 7 day returns policy from the arrival of your new piece.

As all of our items are made to order, we ask that your select your items carefully. 

All garments excluding ones purchased on sale or promotion can be returned for an exchange or one year credit note only.

Items must be in their original condition with tags and we reserve the right to refuse returns if signs of wear are visible or are outside of the specified date.

Please return your order using a traceable method as we are not responsible for any lost packages.

As all of our items are custom made, please note we are only able to provide one return per order. 

Damages
If your item arrives and appears to be damaged upon delivery, you must let us know immediately. Any damaged items past 14 days will not be accepted.

Please email us at info@ellislabel.com to query your order prior to your return.