Update: We are currently experiencing a higher than usual demand. All orders placed within today New Zealand will arrive to you before Christmas. 

Delivery times
Every item is handmade to each individual order to support mindful ways of consumption. As we approach the holiday season with our made to order service, our team will be working tirelessly to ensure delivery before Christmas.

Please allow 3 weeks from the purchase date for arrival.

To avoid any late deliveries and disappointment, we kindly ask you to place your request as soon as possible.

Cut off dates for orders will be announced here when we reach capacity.

New Zealand
Complimentary overnight delivery once your garment is complete.
Tracking details are e-mailed to you once your parcel is on the way.

Australia
$25nz tracked international post. 3-5 working days for delivery once your garment is complete.

Rest of the world
$40nz tracked international post. Up to 10 working days for delivery once your garment is complete.

Returns
We make it a priority that you are happy with your purchase and provide a 7 day returns policy from the arrival of your new piece. As all of our items are made to order, we ask that your select your items carefully. 

All garments excluding ones purchased on sale or promotion can be returned for an exchange or one year credit note.

Items must be in their original condition with tags and we reserve the right to refuse returns if signs of wear are visible or are outside of the specified date.

Please return your order using a traceable method as we are not responsible for any lost packages.

Damages
If your item arrives and appears to be damaged upon delivery, you must let us know immediately. Any damaged items past 14 days will not be accepted.

Please email us at info@ellislabel.com to query your order prior to your return.