Delivery & Returns

Our garments are predominantly made to order and complemented by a small ready to ship selection.

Made to order
- Cut and crafted especially for you
- Current timeframe: 10-12 working days
- If you need a piece sooner, email us at info@ellislabel.com. We’ll do our best to help.

Ready to ship
Some pieces are in-stock and ready to ship within the delivery timeframes in your region. View ready to ship items here.

Samples & Archive Sale
Please allow an additional 5-7 working days for the arrival of your order. Please note, if a made to order and ready to ship items have been purchased in a single order, they will ship together in 1 parcel.

New Zealand
- $8 (NZ Post Tracked) 1–2 working days

Australia
- $20 (DHL Express Tracked) 2–3 working days

Complimentary shipping on orders over $400 within New Zealand and Australia

International (USA, UK, Canada, Europe, Asia)
- $55 NZD Flat rate (DHL Express Tracked)
- 3–8 working days

Complimentary shipping on orders over $600 NZD internationally

Duties & taxes
International orders may incur customs duties or taxes upon arrival. These charges are set by your local customs authority and are the responsibility of the recipient.

Returns
As most pieces are made to order, we encourage thoughtful purchasing. We offer a 10-day return window from the date your order arrives.

All garments (excluding customised pieces) may be returned for an exchange, alternative size, or credit note.

- Returns must be unworn, in original condition with tags attached
- Additional shipping costs for exchanges are not covered
- We recommend using a tracked service, as we are not responsible for lost returns

Lost packages
Once your order has been handed to the courier, we are not liable for delays or loss in transit. We will assist in resolving any issues where possible.

Damages
If your item arrives damaged, please contact us within 7 days of delivery.

Please email us at info@ellislabel.com to query your order prior to your return.